QUESTIONS & ANSWERS
What's the COST OF THE SERVICE?
Because each trip is unique and the cost of airfare varies depending on multiple factors including time of booking, the cost depends both on the trip and services required. Your Envoyage representative will require round trip airfare and necessary transportation or other expenses, which will be included in the overall cost of the service.
CAN ENVOYAGE BOOK MY TRIP?
Yes, as a licensed AAA independent travel agent, Envoyage will take care of your travel including airfares, cruises, transportation and lodging based on your criteria.
WHAT ARE ACCEPTABLE FORMS OF PAYMENT?
Envoyage Travel Companions, LLC accepts cash, check, Mastercard, Visa and American Express.
With several decades of travel experience, each Envoyage Travel Companion has passed an extensive background check and all are fully insured. We are happy to furnish references upon request.
HOW Do I Know I CAN RELY ON ENVOYAGE?
We can arrange to meet you at your residence or connect with you at the departure airport of your choice. Once you arrive, we can coordinate to meet your friends or family members or continue to travel with you to wherever you are staying. Our goal is to be present when we are needed, then discretely disappear when not needed.
WHEN DOES MY TRIP START?
We can assist you with your wheeled, carry-on size luggage. The rest of your luggage must be checked.
DO YOU TAKE CARE OF MY LUGGAGE?
In the event of delays or cancellations we will provide regular updates to whomever you choose (friends or family) briefing them on your status. We will also make arrangements to deal with situations that result in a missed connection or serious delay.
WHat about FLIGHT delays or cancellations?
If the federal government has declared an area unsafe for travel for U.S. citizens we will not go there. We will also not travel to places that we deem unsafe for health or security reasons. We’re happy to take you anywhere else.
IS THERE ANYWHERE YOU DON'T TRAVEL?
We do not provide food or entertainment but can assist you with obtaining them at the airport or from the airline staff.
Do You Provide In-Flight Amenities including food?
Yes, we assist you every step of the way no matter how long your journey lasts.
Can you assist me for an entire trip?
Yes. Envoyage Travel Companions, LLC has general liability insurance that covers all of our travel companions.